Mattress Shipping, Delivery, and More

Ordering

The mattresses are made by Roam Rest and offered in sizes that match our bed systems and platforms we offer. We do not offer mattresses in custom sizes. If you have more questions on selecting the right mattress, please contact us.

Shipping

The mattresses are made to order by Roam Rest. Once you place your order, it takes approximately 2-4 weeks to arrive.

Delivery

Mattresses ship as normal parcel packages and typically delivered by FedEx.

CAUTION: DO NOT USE A KNIFE TO REMOVE PLASTIC to avoid cutting mattress cover when opening.

DO NOT ACCEPT DAMAGED SHIPMENTS UNLESS SUCH DAMAGES ARE NOTED ON THE DELIVERY RECEIPT AT THE TIME OF PICKUP.

ICC Regulations require that claims for damaged merchandise must be made with the carrier within fifteen (15) days of receipt of merchandise. Upon prompt notification, RoamRest will file a freight claim with the appropriate carrier for damages incurred. Claims will be limited in amount to actual replacement cost. If this information is not received by RoamRest within the fifteen (15) day period following the delivery of the merchandise, or the damage was not noted on the delivery receipt at the time of receipt, the customer will be responsible for payment of the original invoice in full.

Claims for any short shipment must be made within thirty (30) days of placing the order.

Canceling

Mattress orders can be canceled within 24 hours of placing the order with no fees incurred.

If you want to cancel your mattress and it has been longer than 24 hours since you placed the order, you can reach out to us anyway at [email protected] and we will confirm with Roam Rest to see if it's early enough to cancel the mattress without incurring any fees.

Returning

Mattresses can be returned in new, unused condition within 30 days of delivery. Contact us at [email protected] with your order number to initiate a return. Mattresses will be returned to Roam Rest but we will facilitate the return and refund. Mattress returns are subject to a 10% return fee based on our standard return policy. Return fees are deducted from the total refund once the item has been returned and inspected within 2 weeks of arrival.

Opened mattresses need to be compressed to return. Roam Rest recommends using a mattress vacuum bag to do this, in the King size for 2 and 3 panel mattresses.

Getting the mattress back in the box can seem daunting at first, but this video from Roam Rest shows just how easy it is!

Unboxing, Care, Cleaning, & Warranty

Learn more about unboxing, care, cleaning, & warranty of your mattress here.